OUR SERVICES
OUR SERVICES
OUR SERVICES
Service Design
Service design creates a holistic understanding of customer needs, aligning insight with how an organisation actually operates.
It doesn’t happen by accident. We bring discerning judgment, pace, and experience to quickly uncover what really matters.
Beyond the interface
Service design looks at the whole picture - not just what users see, but everything behind the scenes that makes an experience work (or fail).
We map the journeys, the handoffs, the dependencies. We find where things break down between teams, systems, and channels. Then we design services that work end-to-end, not just screen-to-screen.
This is especially critical for complex organisations where multiple teams, legacy systems, and intricate processes all need to work together seamlessly.
HOW WE DO THIS
HOW WE DO THIS
HOW WE DO THIS
Service Blueprinting
We blueprint services with lots of moving parts, making your hidden dependencies and edge cases clear.
Service Blueprinting
We blueprint services with lots of moving parts, making your hidden dependencies and edge cases clear.
Service Blueprinting
We blueprint services with lots of moving parts, making your hidden dependencies and edge cases clear.
Touchpoint Design
We seamlessly align all your digital, human, and operational touchpoints -no matter how intricate.
Touchpoint Design
We seamlessly align all your digital, human, and operational touchpoints -no matter how intricate.
Touchpoint Design
We seamlessly align all your digital, human, and operational touchpoints -no matter how intricate.
Roles, Responsibilities & Handoffs
We clarify ownership and handoffs across teams, keeping your services consistent as responsibilities overlap.
Roles, Responsibilities & Handoffs
We clarify ownership and handoffs across teams, keeping your services consistent as responsibilities overlap.
Roles, Responsibilities & Handoffs
We clarify ownership and handoffs across teams, keeping your services consistent as responsibilities overlap.
Service Prototyping & Pilot Design
We prototype and pilot rapidly, testing real-world complexity so improvements hold up over time.
Service Prototyping & Pilot Design
We prototype and pilot rapidly, testing real-world complexity so improvements hold up over time.
Service Prototyping & Pilot Design
We prototype and pilot rapidly, testing real-world complexity so improvements hold up over time.
Measurement & Improvement
We set clear measures and feedback loops to drive continuous improvement in specialist contexts.
Measurement & Improvement
We set clear measures and feedback loops to drive continuous improvement in specialist contexts.
Measurement & Improvement
We set clear measures and feedback loops to drive continuous improvement in specialist contexts.
Process & Workflow Design
We turn your complex workflows into clear processes that stay reliable under pressure.
Process & Workflow Design
We turn your complex workflows into clear processes that stay reliable under pressure.
Process & Workflow Design
We turn your complex workflows into clear processes that stay reliable under pressure.
Have complex or unique requirements?
Why Waldo.
WE ARE EXPERTS IN
WE ARE EXPERTS IN
WE ARE EXPERTS IN
Handling complexity
We've designed services for global banks, enterprise platforms, and multi-stakeholder systems. We're comfortable with intricate dependencies and organisational politics.
Handling complexity
We've designed services for global banks, enterprise platforms, and multi-stakeholder systems. We're comfortable with intricate dependencies and organisational politics.
Handling complexity
We've designed services for global banks, enterprise platforms, and multi-stakeholder systems. We're comfortable with intricate dependencies and organisational politics.
Understanding the entire context
Most designers stop at the interface. We map what happens before, after, and behind the scenes -the operations, the handoffs, the human moments that make or break an experience.
Understanding the entire context
Most designers stop at the interface. We map what happens before, after, and behind the scenes -the operations, the handoffs, the human moments that make or break an experience.
Understanding the entire context
Most designers stop at the interface. We map what happens before, after, and behind the scenes -the operations, the handoffs, the human moments that make or break an experience.
Working across silos
Service design requires engaging multiple teams, departments, and stakeholders. We facilitate alignment and create shared understanding across organisational boundaries.
Working across silos
Service design requires engaging multiple teams, departments, and stakeholders. We facilitate alignment and create shared understanding across organisational boundaries.
Working across silos
Service design requires engaging multiple teams, departments, and stakeholders. We facilitate alignment and create shared understanding across organisational boundaries.
Making insights actionable
Blueprints and journey maps are only useful if they lead to change. We focus on practical improvements, clear ownership, and realistic implementation paths.
Making insights actionable
Blueprints and journey maps are only useful if they lead to change. We focus on practical improvements, clear ownership, and realistic implementation paths.
Making insights actionable
Blueprints and journey maps are only useful if they lead to change. We focus on practical improvements, clear ownership, and realistic implementation paths.
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
FAQ
Still got questions? Feel free to reach out. We're happy to help.
When do I need service design vs. UX design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
When do I need service design vs. UX design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
When do I need service design vs. UX design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
What does a service blueprint show?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
What does a service blueprint show?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
What does a service blueprint show?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you facilitate workshops?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you facilitate workshops?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you facilitate workshops?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Can you help implement service design recommendations?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Can you help implement service design recommendations?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Can you help implement service design recommendations?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you work with government organisations on service design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you work with government organisations on service design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Do you work with government organisations on service design?
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.